Quality Assurance & Governance

PROVIDING EXPERT AND PROFESSIONAL SUPPORT, GUIDANCE AND MANAGEMENT SERVICE FOR YOUR ORGANISATION

As a CQC regulated provider in order to meet CQC Regulation 17: Good Governance; providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes must also assess, monitor and mitigate any risks relating the health, safety and welfare of people using services and others. Providers must continually evaluate and seek to improve their governance and auditing practice. - CQC 


Our Consultants work with Registered Managers to establish, implement and embed into their organisation an effective quality assurance system and all the  core elements of good governance such as  a clear focus on the organisation’s purpose and outcomes for people who use services, clarity about roles and functions,  managing risk and transparent decision-making, engaging with key stakeholders and clear accountability and ownership of practice.

 

Mock Audits

“CARE AUDIT ENABLES EFFICIENCIES TO BE MADE IN TIMES OF AUSTERITY, WHILST IMPROVING STANDARDS.” - SHIRLEY ALLEN, BURY COUNCIL STRATEGIC DEVELOPMENT UNIT, DEPARTMENT OF COMMUNITIES AND WELLBEING

Undertaking external quality control audits provides you with mock CQC inspections carried out in line with the standards expected by the CQC themselves.

Upon completion of a mock inspection, we will provide you with a writtren report identifying any gaps and areas of concern.  We will also provide you with an individualised action plan with recommendations and guidance which will put you in good stead to complete remedial and improvement actions ahead of your next real CQC inspection.

Clinical audit is a quality improvement process that seeks to improve patient care and outcomes through systematic review of care against explicit criteria and the implementation of change. Aspects of the structure, processes, and outcomes of care are selected and systematically evaluated against explicit criteria. Where indicated, changes are implemented at an individual, team, or service level and further monitoring is used to confirm improvement in healthcare delivery. - National Institute for Clinical Excellence.

As the need for health conditions to be managed in the community increases it is even more vital that CQC regulated organisations integrate clinical audits for quality delivery of service for service users with health conditions.  Our Consultants support with audits in the following areas: 

  • Medicines Management

  • Infection Prevention & Control

  • Safeguarding

  • End of Life

  • Falls

  • Patient Deterioration

  • Tissue Viability

  • Catheter & Continence Promotion

  • Nutrition

  • …and more

 

Crisis & Turnaround Management

PEOPLE WHO USE ADULT SOCIAL CARE SERVICES HAVE THE RIGHT TO EXPECT HIGH-QUALITY, SAFE, EFFECTIVE AND COMPASSIONATE CARE. WE WANT TO ENSURE THAT SERVICES PROVIDING INADEQUATE CARE DO NOT CONTINUE TO DO SO. WHERE CARE IS JUDGED TO BE INADEQUATE, IT IS ESSENTIAL THAT THE SERVICE IMPROVES QUICKLY FOR THE BENEFIT OF PEOPLE WHO USE IT. - CQC

Receiving an unfavourable CQC inspection result can be a difficult and stressful time, particularly if your service has been rated inadequate or placed into Special Measures.  Our Consultants are experienced and well-versed in navigating through this process and will support you to meet the demands of CQC and stakeholders whilst steadily and swiftly improving all areas of concern.

Some of our services include:

- Preparing and monitoring Service Improvement Plans

- Attending meetings 

- Turnaround Management Service 

 

Service Improvement

QUALITY IN ALL CARE SERVICE PROVISION NEEDS TO BE HIGH – FOR PEOPLE USING THE SERVICE, FOR THEIR CARERS AND FAMILY MEMBERS, FOR ORGANISATIONS AND THEIR STAFF, AND FOR THOSE COMMISSIONING CARE. TO UNDERSTAND HOW SUCCESSFUL SOCIAL CARE PRACTICE IS, AND TO IMPROVE UPON IT, WE MUST MEASURE OUTCOMES TO CHECK THAT SERVICES ARE EFFECTIVE FOR PEOPLE WHO USE THEM - CQC REGULATION 17: GOOD GOVERNANCE

Good quality improvement can deliver sustained improvements not only in the quality, experience, productivity and outcomes of care, but also in the lives of those that work for and with you.  

Our Consultants will review all aspects of your organisation and take a root cause approach to any areas of attention in order to develop a tailored service improvement plan which speaks to the specific needs of your organisation